Welcome to Florist North Finchley. These Terms & Conditions apply to all orders placed for online flower delivery in North Finchley and nearby areas through our website. By purchasing from Florist North Finchley, you agree to comply with, and be bound by, the following terms. Please read these carefully before making a purchase; if you do not agree with any part, you must not use our service.
Florist North Finchley offers online purchasing and delivery of floral arrangements, plants, and related gifts to North Finchley and surrounding areas. All products and services are subject to availability and this policy applies to individuals and organisations ordering for delivery within our designated delivery area.
1. Product Selection: Browse our catalogue and select your preferred arrangements or gifts. Product descriptions, images, and prices are provided for your reference.
2. Placing an Order: Add the required items to your basket and proceed to checkout. You will need to provide accurate delivery details, a contact number, and any personalised messages if the chosen product allows.
3. Order Confirmation: On submission of your order and payment, you will receive an automated confirmation on the website and/or by SMS, indicating your order has been received. This confirmation does not constitute acceptance of your order, but serves as an acknowledgment of receipt.
4. Order Acceptance: Acceptance of your order and completion of the contract occurs when we dispatch your order for delivery. We reserve the right to refuse or cancel orders at our discretion. If your order is cancelled, you will receive a full refund.
5. Changes to Orders: If you wish to modify your order, please notify us as soon as possible. While we cannot guarantee changes after submission, we will endeavour to accommodate all reasonable requests prior to dispatch.
Given the seasonal nature of flowers and unforeseen supply issues, substitutions may be necessary to fulfil your order to value and aesthetic intent. Any substitutions will be made with flowers of equal or greater value and as close as possible in form and colour to those originally selected. We will always strive to maintain the spirit and style of your chosen arrangement.
Florist North Finchley provides delivery throughout North Finchley and select surrounding areas. The delivery date requested at the time of order will be honoured wherever possible, subject to weather, traffic, and availability. Deliveries are made during standard local working hours unless otherwise specified.
We cannot guarantee a specific delivery time. Where delivery is to residential addresses, our driver will attempt delivery to the recipient or leave with a neighbour or in a safe location if consented. For business addresses, flowers will be left at reception or a suitable delivery point if necessary.
If incorrect address details are supplied and delivery cannot take place, we reserve the right to charge for re-delivery or cancel the order with appropriate refund arrangements.
Payment for orders must be made at checkout using one of the approved payment methods listed on our website. Accepted payment methods include major credit and debit cards, and any other payment solutions made available during the checkout process.
All prices are displayed in Pounds Sterling (GBP) and include VAT (where applicable) at the current rate. Your payment will be processed immediately upon order submission. We take every effort to ensure secure processing of your details using reputable payment gateways and compliant security protocols.
In the event of failed payment or suspected fraud, your order may be cancelled or delayed pending verification.
1. Cancellation by Customer: If you wish to cancel an order, please contact us at the earliest opportunity. Cancellations can be made without charge if the order has not been prepared or dispatched. For same-day or next-day delivery, cancellations may not be possible after the order is in process.
If your cancellation request is received after your flowers have been dispatched, we regret that we are unable to issue a refund. For goods prepared in advance for specified events or weddings, separate cancellation terms may apply and will be provided at time of order.
2. Cancellation by Florist North Finchley: In rare circumstances, we may need to cancel your order due to reasons including (but not limited to) unavailability of stock, recipient address outside our delivery zones, or failure to obtain payment authorisation. In such cases, you will be issued a full refund.
3. Amendments: If you wish to amend your order (add message, change delivery address or date), please contact us immediately after placing your order. Amendments are not always possible, particularly for same-day or urgent orders. We cannot guarantee amendments can be accommodated after dispatch.
If you are not satisfied with your flowers or your delivery does not arrive within the agreed window, please contact us within 24 hours of the intended delivery date, providing photographic evidence if possible. We will endeavour to resolve any issues promptly. Subject to investigation, you may be offered a replacement delivery or full/partial refund as appropriate.
Returns are not generally accepted for perishable goods such as flowers, except where products arrive in unsatisfactory condition or do not meet the described standard.
We take pride in providing fresh, high-quality flowers, and guarantee the freshness of your bouquet for a minimum period, provided care instructions are followed. Upon receipt, please ensure flowers are placed in fresh water and kept in suitable conditions for optimal longevity.
You are responsible for providing accurate delivery and contact details. Any delays or problems arising due to incorrect information supplied are not the responsibility of Florist North Finchley. It is also your responsibility to ensure someone is available to accept delivery at the provided address.
Florist North Finchley’s liability in connection with any order is strictly limited to the purchase price of that order. We accept no liability for any indirect, incidental, or consequential loss, including (but not limited to) lost profits, missed occasions, or emotional distress, arising from non-delivery, delayed delivery, product deterioration, or errors in the order process.
We are not responsible for events outside our control, such as adverse weather, pandemic restrictions, strike action, failures of third-party courier services, or natural disasters. In such cases, we will communicate delays or inability to deliver as soon as reasonably possible, and offer alternative solutions where available.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence or legal rights as a consumer under the UK Consumer Rights Act 2015.
All content, images, branding, and descriptions on the Florist North Finchley website remain the exclusive property of Florist North Finchley. No part of this site may be reproduced, copied, or used for other purposes without prior written consent.
Your privacy is important to us. Personal data provided by you for the fulfilment of your order will be processed in accordance with applicable data protection laws. Your information will only be used to fulfil your order, provide customer service, and communicate with you regarding your purchase. Every reasonable effort will be taken to keep your information secure and not shared with third parties except as required to complete delivery.
These Terms & Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims will fall under the exclusive jurisdiction of the courts of England and Wales.
Florist North Finchley reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on this page and will apply from the date and time of publication. It is your responsibility to review these terms before placing an order.
These Terms & Conditions apply to all customers placing orders for flower delivery in North Finchley or neighbouring areas specified on our website. If you are outside these areas and proceed to place an order, we may contact you to discuss alternative arrangements or process a cancellation and refund, as appropriate.
If you have any queries regarding these Terms & Conditions, or if you would like to provide feedback on our services, please reach out using the contact form provided on our website. We value your feedback and will respond as quickly as possible.
Thank you for choosing Florist North Finchley – your trusted partner for online flower delivery in North Finchley and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
